Shipping Policy

 

1. Order Processing Time

All orders are processed within 1–3 business days.
Custom products (such as personalized logo dials or full builds) may require 5–7 business days for production before shipping.

You will receive a confirmation email with tracking information once your order has shipped.

 

2. Shipping Methods & Delivery Times

We ship worldwide via trusted carriers including EMS, USPS, DHL, UPS, FedEx and others depending on your region.

Region Estimated Delivery Time

Europe: 15-18 days

North America: 15–20 days

Asia-Pacific: 10–18 days

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Delays may occur during peak seasons or due to customs.

 

3. Shipping Fees

Shipping fees are calculated at checkout based on your location and package weight.
Free shipping may apply to selected items or promotions.

 

4. Customs & Import Taxes

In most regions, our packages are delivered without customs duties. However, buyers are responsible for any import taxes, VAT, or customs clearance fees if required by local regulations.

We are not liable for any delays caused by customs inspections, but we always work to minimize risks by optimizing shipping channels and documentation.

 

5. Tracking Your Order

Once your package is shipped, you’ll receive a tracking number via email.
You can track your package using 17track.net or the carrier’s official website.

 

6. Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us at info@julontime.com within 7 days of the delivery date.
We’ll assist you in filing a claim or arranging a replacement.

 

7. Wrong Address Disclaimer

Please ensure your shipping address is correct before placing your order.
We are not responsible for packages delivered to the wrong address due to incorrect information provided at checkout.